Terms of service

The contract partner is the provider named in the legal notice. Your conflicting terms do not apply unless we accept them in writing.

Mandatory consumer protections of your country of residence remain unaffected; otherwise German law applies (Rome I).

The website is an invitation to use the service. A free Glint contract forms when we provision an address. A free account contract forms when registration completes.

A paid Premium contract forms when you complete Stripe Checkout with the payment confirmation and we accept by providing the service or confirming payment. Price and summary appear at Stripe. Our Monthly/Yearly buttons only start Checkout; the paid contract is concluded there.

We may refuse orders, including for abuse, sanctions or failed payment.

Cloakmail provides temporary addresses (Glint) and longer-lived aliases (Cloaks), accepts inbound mail, stores it encrypted and shows it in the web app. Forwarding to a destination you verified is part of Cloak where your plan allows it.

Product outbound mail from the alias into the public internet is restricted or off unless expressly enabled for Premium.

We do not promise uninterrupted availability. Maintenance, abuse defence and force majeure may interrupt the service. The free tier is voluntary and has no availability commitment.

You must not, in particular:

• use the service to store or send unlawful content, including criminal content and malware;
• spam or bypass third-party security controls;
• carelessly share credentials or the Glint recovery secret;
• overload or scan the infrastructure.

You are responsible for content on your addresses to the extent the law provides. We may block addresses, drop mail and terminate accounts where there is a concrete suspicion of abuse or unlawfulness.

Glint and the base account are free unless the site states otherwise. Premium is a subscription. Prices shown at checkout include statutory VAT where due.

Monthly subscriptions renew by one month, yearly by one year, unless cancelled in time. Ordinary cancellation takes effect at the end of the paid term. Use the “Cancel contract” page, the Stripe customer portal in Billing, or text form to the email in the legal notice.

The statutory cooling-off right for consumers remains (see Withdrawal). Termination for cause remains.

If payment fails we may restrict Premium after a grace period. Remaining data then follows the residual plan, including shorter retention.

Consumers have a right of withdrawal. Details and the model form are under Withdrawal. If Premium starts during the withdrawal period with your express request, we may charge for the service already provided.

The privacy notice applies. Message content is stored encrypted. We do not sell personal data.

We are fully liable for intent and gross negligence and for harm to life, body or health.

For slight negligence in breaching a cardinal duty, liability is limited to typical foreseeable damage. Other slight negligence is excluded. Product liability and any guarantees remain.

For the free tier we are liable — outside the unlimited cases above — only for intent and gross negligence.

We are not liable for loss of the Glint recovery secret. Anyone who holds it is treated as authorised toward us.

We may change these terms for good reason (law, features, security) without unreasonably disadvantaging you. We will announce material changes in text form or in the account. If you do not object within six weeks of receipt, the new terms apply; we will point that out. An objection entitles you to cancel as of the change date.

German law applies, excluding the UN CISG. Mandatory consumer protection at your residence remains.

If you are a merchant, a public-law legal entity or a special public-law fund, venue is the provider’s seat.

If a clause is invalid, the rest of the contract remains.

The Commission ODR platform: https://ec.europa.eu/consumers/odr/ We do not participate in consumer arbitration.